Subscription: Paid
Category: Customer Support Tools
Forethought is a leading AI-driven support automation platform designed to enhance customer service teams' productivity by resolving tickets faster and reducing manual workload. With features like AI-driven ticket triage, automated agent assistance, and self-service AI chatbots, Forethought enables businesses to provide instant, accurate responses to customer inquiries while improving overall support efficiency.
Uses advanced machine learning to analyze incoming support tickets, categorize them, and automatically route them to the right agent or resolve them instantly without human intervention.
Enhances agent productivity by suggesting real-time responses and relevant knowledge base articles, reducing response time and improving accuracy.
Deploys intelligent AI chatbots that understand customer queries and provide immediate answers, reducing ticket volume and improving customer satisfaction.
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