Gladly

Subscription: Paid

Category: Customer Support Tools

Gladly reimagines customer service by placing individuals, not tickets, at the center of every interaction. The platform integrates various communication channels—such as voice, email, SMS, and social media—into a cohesive system, ensuring seamless and personalized customer experiences. With AI-driven tools and a focus on human-centric service, Gladly helps businesses build stronger customer relationships, improve agent productivity, and drive revenue growth.

Gladly

More About Gladly

  • Unified Multichannel Communication

    Combines all customer interactions across voice, email, SMS, live chat, and social media into a single conversation thread, providing agents with complete context and enabling more personalized support.

  • AI-Assisted Support

    Utilizes artificial intelligence to assist agents with real-time suggestions, automate routine tasks, and provide customers with self-service options, thereby enhancing efficiency and reducing response times.

  • People-Centric Design

    Focuses on individual customer profiles rather than ticket numbers, allowing for a more personalized and human approach to customer service that fosters loyalty and satisfaction. 

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